Sales Policies

Sessions & Courses

All sales are considered final. The sessions and courses we provide are very clearly described, so if there is something you are not clear about prior to making a purchase, we suggest you pause on making the purchase and contact us with your questions or concerns.

Refund and Cancellation Policy

There are no refunds on scheduled sessions or for courses that have been started.

• Sessions cannot be cancelled, however, they can be rescheduled or even gifted to somebody else if given 24 hours prior notice of the scheduled start-time.
• If technical difficulties occur that prevent a Distance with Live Zoom Session from running as planned, you will be given the option to either immediately change the session to a standard Distance Session, or reschedule the session to a time where it is believed any future technical difficulties will have been resolved.
• Once a course has started, it can be cancelled only if there is a clear issue with not being able to receive the emails or perform the downloads through our automated system.

Physical Products

All sales include a “30 Day Money Back Guarantee” . This is not an unconditional guarantee. Conditions do apply.

• Product must be damaged upon receipt, the wrong product, the wrong size, or the wrong requested variation in order to qualify for a refund or replacement.
• Products damaged through improper use do not qualify.
• Product replacement will always be attempted prior to providing a refund.
• Customer must pay for return shipping.